Password Finder & Support

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If you are missing log-in information or did not receive your confirmation email after placing your order, please visit the following page, then click Forgot My Password:     GET MY LOG-IN INFO

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Download Issues
If you are having trouble downloading the material, please first check your device’s available disk space. Some of the video files very large which may be larger than the amount of space your have left on your device . You can usually clear enough space on your hard drive by deleting any unwanted files and emptying the trash.

Video Play Issues
If you are having playback issues, make sure you are running the most up-to-date version of flash on your browser. We recommend Mozilla Firefox or Google Chrome for best results.

SUPPORT & FAQ

Before submitting a question or comment, please read the Frequently Asked Questions below. If you don’t find an answer, please complete the contact form at the bottom of the page and we’ll get back to you just as soon as possible, Monday – Friday 9 am – 3 pm Pacific Time/USA. Please allow up to 48 hours for a response as we are a small team. Thanks!

GENERAL FAQ

Q. I have a few friends, family members and colleagues that could also benefit from Your BEST Thyroid series and want to spread the word, where do I send them?

A: Thank you! We really appreciate your desire to spread the word! We are very excited and proud of this resource. Together, we can help spread the word that it is possible to thrive while managing thyroid and autoimmune disease so our friends, family members and colleagues can find health, happiness and healing. Simply share this web address www.YourBestThyroidLife.com with your loved ones and they can register there to receive the series preview for FREE.

Q. I signed up, but haven’t received my registration confirmation email nor any emails about the speakers.

A: Your email may have been blocked or delayed by your email service/ISP or has ended up in your SPAM folder. Please check there first.

Sometimes, if you are using a work email address, it’s also possible your company’s server setting is blocking certain emails (non-profit organization and government agencies (ending in .org/.gov/.edu) tend to have strict restrictions). You may instead want to register with a personal email address as there isn’t anything we can do about this on our end.

If you registered with a personal email address, check your “Junk” or “SPAM” folder and add @thyroidlovingcare.com to your safe sender’s list or try a different email address.

Q: Where do I find the links to Your BEST Thyroid Life videos?

A: Once the video series begins, you’ll receive a emails every 48 hours containing links to the featured presentations for that free preview session. Look in your inbox for that email. It has the links to the videos.

Q: How long do I have to listen to the videos?

A: During the Your BEST Thyroid Life video series free preview period, you have access to each module for 48 hours. After 48 hours, your viewing link expires and you receive the next module’s videos in the series. To gain lifetime access to all the videos and add this important resource to your personal library, you may order the series here.

Q. It would help to show medical terminology, subjects, and spellings on screen for us who aren’t familiar with the words – is this available for any of the interviews?

A: We are unable to provide those on the video at this time as the costs would keep us from being able to offer the free preview of this series to everyone. In the meantime, you have an option of adding the complete series package to your library which includes transcripts for each video. You can look at your ordering options here.

Q: Can we still get the giveaways/free bonuses from the speakers past the viewing window? I don’t see how to access those links?

A: The free bonuses are only available during the viewing period. If you were unable to watch the videos during the viewing period, you can have immediate, lifetime access to the speaker gifts and additional bonuses by ordering Your BEST Thyroid Life Practical Solutions Package.

VIEWING/TECHNICAL FAQ

Q. I am trying to watch a video from the previous module and cannot access it.

A: During the Your BEST Thyroid Life video series preview, you have access to each module’s videos for 48 hours. After 48 hours, your viewing link expires and you receive the next module’s videos in the series so you will be unable to access the previous module’s videos after the 48 hour period. To gain lifetime access to all the videos and add this important resource to your personal library, you may order the series here.

Q. I’d like to watch a video NOW on a particular topic that’s offered later in the series. Can I access that video now?

A: Videos can only be access during their 48 hour release period. But, you can obtain lifetime access to all the videos, transcripts and bonuses immediately by owning the full series here.

Q: I started watching an interview recording and accidentally exited out of the page. How can I start back up where I left off?

A: Go back to the interview page and press play on the video. Give it a few minutes to load and click and drag the progress bar to the place you left off. You can click anywhere on the progress bar (the area that shows a bar indicating the timeline of the video – you may have to hover over the bottom of the video) to get back to where you want to start listening to the video or audio. If it doesn’t work in your browser you are using, try a different browser like Google Chrome of Firefox.

Q. Can I listen on an iPhone/iPad?

A: Yes, you can watch from an iPhone. Please know that, if you encounter any problem watching the interviews on an iPhone or any other smart phones, tablets, etc., we cannot troubleshoot as it’s beyond the scope of the support we are able to provide.

Q. I missed one of the sessions before the 48-hour viewing period ended. Is there any way I can still see it?

A: Sorry you missed the free video preview period! Unfortunately, the preview period is automatic and the programming doesn’t allow us to deviate from the schedule.

Another way to see any missed presentations or those later in the series is to purchase access to all of them for online watching or downloading. Click here to learn more about our products! By ordering the series, you can watch the videos at your convenience and as many times as you’d like. You’ll also receive access to all of the transcripts and free goodies!

Q. I had trouble hearing everything on one of the interviews.

A: Unfortunately, there is nothing we can do on this end. The audio and video recordings are in the best state in which we could provide them. If you missed something crucial, consider obtaining the transcript by ordering the complete solutions package here so you have it to refer to on your time and at your own pace.

Q. Help! I can’t get the videos to play or they are skipping/playing slowly.

A: There are many possible reasons for this issue:

· The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.

· Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.

· In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.

· The last frequent cause is the browser you using. We recommend the latest version of Firefox, Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video.

If none these options don’t resolve your issues, please fill out a support request below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.
· Are you getting an error message or are they just not playing when you click the play button?
· What browser are you using?
· What version of that browser?
· Go to href=”http://speedtest.net”>speedtest.net and run a test, what speed does it say you have for download?

ORDER FAQ

Q: I purchased the Your BEST Thyroid Life Practical Solutions Archive. How do I save the MP3, MP4 and/or PDF files to my computer or mobile device (iPad, tablet, smartphone, etc.)?

A: Depending on what device you have, there will be a “download” symbol you can click on or you can right click your mouse for download options.

When you right click on the file, choose ‘save as,’ ‘save target as,’ or ‘save file as’ and then choose where you’d like to save it on your computer.

Many computers will automatically save the file in a ‘downloads’ folder so if you have trouble finding it, look there.

Although we’d love to help you enjoy your downloads as much as possible, we do not know exactly how every single device on the market works and we cannot guarantee it will work on your particular device. We recommend to do online research for your particular device/tool or ask the manufacturer/service provider. (Or ask your tech wizard family member/friend!)

The recordings are designed to be accessed from your computer. However, if you download the audio into your computer, you can then upload them to any MP3 listening device to take with you (i.e. your smartphone).

Q. Can I purchase only the videos or audios or transcripts separately?

A: For the Your BEST Thyroid Life Practical Solutions Archive, we have 2 options for purchasing the interviews: the digital package including audios, videos and transcripts and the digital archive + flash drive option containing all the material that will be mailed you.

Q: Do you offer payment plans?

A: Yes, there is a 2-pay plan available at checkout. Upon checkout, you will be charged 50% today and the second payment will be auto-charged 15 days after your original purchase.

Q: Can I just receive the video series emails and not the weekly newsletter and other emails unrelated to the series?

A: You will only receive the emails you have registered for it in our system. If you have enjoyed one of the free gifts/bonuses/program Jen has offered through her thyroid resource sites, you have registered to receive updates. The system is unable to break out which notifications you will receive…and unfortunately is an all or nothing setup. We are hoping the system gives us more options soon! We apologize for any inconvenience.

Q. My credit/debit card has been rejected and I know there is money available, what do I do?

A: Please check with your credit card company or bank to discover why your card has been rejected. If you believe this is an error, try purchasing the program through the PayPal option instead. It is quick, secure and easy.

Q. I placed an order, but have not received a confirmation email with information about how to access the series. What's the delay?

A: So sorry! Our system automatically generates a confirmation email and immediately sends it…however, there can be a delay of up to 24 hours. Below are a few common issues:

· You use Gmail and the confirmation email has landed in your ‘Promotions’ tab.
· The email somehow landed in your Junk or Spam folder.
· You’ve accidentally marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings!

If you are still unable to find your confirmation email after 24 hours, please submit a support request below.

Q. I accidentally clicked the “PLACE ORDER” button on the order form multiple times and was charged for multiple orders. How do I receive a refund?

A: Accidents happen! We’ll take care of it right away. Just use the form below to submit your request.
**Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!

Q. I entered my username and password for the Practical Solutions Archive portal account and was unable to log in. What’s the problem?

A: It happens to the best of us, but 95% of the time this is a user error. Here’s what typically happens:
· Your username (email address used when purchasing) has been mistyped.
· You copied and pasted your username and/or password from the confirmation email, but accidentally included an extra space when you highlighted the text. Try manually entering your login info.
· Sometimes the number zero (0) can look like the letter “O”.

Try again and if that doesn’t work, please submit a support request below.

Support

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The information provided in this website is designed for informational purposes. The information is not meant to be used, nor should it be used, to diagnose or treat any medical condition. The information is not intended as a substitute for the medical advice of physicians. The visitors should consult a physician in matters relating to his/her health and particularly with respect to any symptoms that may require diagnosis or medical attention. The references provided do not constitute endorsement of any websites or other sources.

© 2015 - Your BEST Thyroid Life/The Healthy Plate, LLC - All rights Reserved