Password Finder & Support

Password Finder

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Download Issues
If you are having trouble downloading the material, please first check your device’s available disk space. Some of the video files very large which may be larger than the amount of space your have left on your device . You can usually clear enough space on your hard drive by deleting any unwanted files and emptying the trash.

Video Play Issues
If you are having playback issues, make sure you are running the most up-to-date version of flash on your browser. We recommend Mozilla Firefox or Google Chrome for best results.

SUPPORT & FAQ

Before submitting a question or comment, please read the Frequently Asked Questions below. If you don’t find an answer, please complete the contact form at the bottom of the page and we’ll get back to you just as soon as possible, Monday – Friday 9 am – 3 pm Pacific Time/USA. Please allow up to 48 hours for a response as we are a small team. Thanks!

GENERAL FAQ

Q. I have a few friends, family members and colleagues that could also benefit from Your BEST Thyroid series and want to spread the word, where do I send them?
Q. I signed up, but haven’t received my registration confirmation email nor any emails about the speakers.
Q: Where do I find the links to Your BEST Thyroid Life videos?
Q: How long do I have to listen to the videos?
Q. It would help to show medical terminology, subjects, and spellings on screen for us who aren’t familiar with the words – is this available for any of the interviews?
Q: Can we still get the giveaways/free bonuses from the speakers past the viewing window? I don’t see how to access those links?

VIEWING/TECHNICAL FAQ

Q. I am trying to watch a video from the previous module and cannot access it.
Q. I’d like to watch a video NOW on a particular topic that’s offered later in the series. Can I access that video now?
Q: I started watching an interview recording and accidentally exited out of the page. How can I start back up where I left off?
Q. Can I listen on an iPhone/iPad?
Q. I missed one of the sessions before the 48-hour viewing period ended. Is there any way I can still see it?
Q. I had trouble hearing everything on one of the interviews.
Q. Help! I can’t get the videos to play or they are skipping/playing slowly.

ORDER FAQ

Q: I purchased the Your BEST Thyroid Life Practical Solutions Archive. How do I save the MP3, MP4 and/or PDF files to my computer or mobile device (iPad, tablet, smartphone, etc.)?
Q. Can I purchase only the videos or audios or transcripts separately?
Q: Do you offer payment plans?
Q: Can I just receive the video series emails and not the weekly newsletter and other emails unrelated to the series?
Q. My credit/debit card has been rejected and I know there is money available, what do I do?
Q. I placed an order, but have not received a confirmation email with information about how to access the series. What's the delay?
Q. I accidentally clicked the “PLACE ORDER” button on the order form multiple times and was charged for multiple orders. How do I receive a refund?
Q. I entered my username and password for the Practical Solutions Archive portal account and was unable to log in. What’s the problem?

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